Sunday, January 26, 2014

Airline Terminology

I notice I use a lot of airline terminology when talking to people not as versed in airline lingo as myself, followed by having to explain what I meant.  Here are a few in-flight words and phrases we use regularly:

  • Base/Domicile:  Where an airline operates flights in and out of, where crew members reside or commute to.  For example, I'm based in Phoenix.  I can also say my domicile is Phoenix.  While we may operate flights to and from Austin, Austin isn't a base, it's an outstation.
  • Outstation:  Any airport that isn't a base.
  • Deadhead:  Any crewmember, pilot or flight attendant, who is riding as a passenger, and not working the flight, but is flying on company business in uniform, for the purpose of working a flight from another location.  For example, someone calls in sick on an overnight out of base, they would deadhead someone to the outstation to work that flight back.  Deadheading is different from commuting or non-revving, as it is considered working.
  • Repo flight/Ferry flight:  Moving an airport from point A to point B, without revenue passengers, for the purpose of getting that aircraft to another location.  Common reasons can range from maintenance to weather.  For example, an aircraft breaks down in Albuquerque, and per FAA can be flown with maintenance issues back to base, but isn't passenger worthy as per FARs (Federal Aviation Regulations,) it will be repo'd (repositioned,) or ferried back to base.
  • Non-rev:  Non-revenue.  As in non-revenue travels.  Airline employees and guests of airline employees can fly for free, or at a reduced rate, either domestically or internationally.  Non-revenue passengers fly standby, meaning they only get on if a seat is available.  Employees can see how many passengers and employees are listed for the flight, and how many seats are available.
  • Flight benefits:  Ability for employees. family, and friends of said employee to fly for free, or cheap for non-employees to fly on the airline said employee works for, for the purpose of vacation travel or commuting.
  • Jumpseat:  The ability of pilots and flight attendants to fly on other airlines for free, for the purpose of commuting or pleasure travel.  Jumpseating doesn't necessarily mean sitting in the jumpseat, which is the extra seat in the cockpit, however pilots can sit in that seat if there are no seats available in the cabin.
  • Buddy pass/Companion pass:  Employee get a set number of reduced fare, standby tickets each year, that they can give out to whomever they please.
  • Layover/Overnight:  When a flight takes you to a location out of base where you end up spending the night in a hotel paid for by the company.  Crews generally stay in the same hotel in each city, and per contract, certain amenities and guidelines have to be met, such as free wifi for the crew, a business center with working printer, an inward facing room not on the first floor, shuttle service to food and entertainment, etc.
  • Sit:  Any time between flights that isn't a layover or overnight.  If I fly to Tucson from Phoenix, arrive in Tucson at 12PM, but don't fly back to Phoenix until 2PM, I have a two hour sit.
  • Turn/Round Trip/Out and back:  A turn is a flight from point A to point B, then back to point A without an overnight.  If I fly from Phoenix to San Antonio, then right back to Phoenix, then that is known as a San Antonio turn.  Generally most turns you don't even leave the aircraft.
  • Loads:  How full a flight is in terms of passengers.  Commonly you hear "how are the loads" when travelling standby.  Or, "loads were too high to non-rev following that storm," or "Loads look good today, let's go to Hawaii."  Cancellations and weather affect loads greatly in a domino effect.
  • Standby/Listed:  When you "list" for a flight on standby, that means you or your registered guest books that flight, either at the ticket counter, gate, or online with the employee travel site for each airline.  It's important to see how full a flight is, and how many employees are listed, and where you stand as an employee in the non-rev hierarchy.  Examples below.
Can I fly to San Diego from Phoenix today?  Let's see, there are 34 seats available in coach on the next flight.  Wonder how many non-revs are listed.

Nine non-revs for 34 seats.  Loads look good.  Shouldn't be an issue flying standby on this flight.

Can I fly to Charlotte direct today?  The next flight has been cancelled, which means everyone (for the most part) on that cancelled flight will be "rolled over" to the next flight, filling it completely full  (and more than likely oversold,) if it wasn't already full.

That flight is full, and there are 6 standbys listed which won't get on.  If there were 5 seats available and 10 standbys, I could check to see where I am on the standby list, which is based on seniority and status (employees have higher standby priority than buddy passes, but are they same boarding priority of they are flying together.)

  • Clear:  When a standby is given a seat on a flight, they are "cleared."
  • Redeye:  Any flight, generally west to east, that starts at night and ends the next morning.  Called that because after the flight your eyes are red from not sleeping and dry airplane air.  A flight that leaves LAX at 10PM and gets into JFK at 7AM the next morning is a redeye flight.
  • Standup:  Working a late night flight, then an early morning flight the next morning.  You're considered on duty throughout the entire night, so you start your shift before the night flight, then end your shift after you get back the base the next morning.
  • Shift vs. Line:  Each month, flight attendants and pilots do what's called "bid" for their schedules.  There are two types of schedules, hard lines and reserves lines, or "lines" and "shifts."  Whether or not you are a line-holder or a reserve is all based on seniority.  Hard lines let you know where you are going to be each day, and are month to month.  You know each flight you will be working each month, and you bid which line you want.  Reserve lines are basically shifts.  With reserve bidding, you bid days off and shifts you want.  I usually bid noon to midnight shift, and the shifts that have the most days off in a row.  The sacrifice is working six days in a row usually.
  • Ready reserve/Hot reserve/Airport reserve:  There are two types of flight attendants and pilots.  Reserves and line-holders, as mentioned above.  When you are on reserve, you go where you are needed, and can be called out on a moment's notice for a trip or flight, or can be given a trip a few days in advance.  Ready reserve is considered working.  Ready reserve means being in the airport, in uniform, ready to do a flight in a moment's notice, for instance, in the case of a last minute sick call, fatigue call, a crew gets stuck somewhere out of base because of maintenance or weather, or any other reason they need someone to work a flight or deadhead somewhere.  Tonight I'm on ready reserve from 7PM until midnight.
  • Regular reserve/Home reserve:  This means being ready to be called to a flight, trip, or ready reserve, but you are on call, and have an hour and a half to get to the airport.
  • Crew tracking:  The people who monitor flights and take sick calls, who call reserves and assign them to trips.
Any other terminology I've left out, or any other questions, feel free to ask.

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